These terms cover browsing this site, placing an order and what happens if something goes wrong. By ordering you accept them.
You are welcome to browse, compare and link to these pages. Automated copying of listings, images or text is not permitted, and we reserve the right to limit access where traffic is disruptive. Content may change without notice as stock moves.
Placing an order creates a request rather than a completed contract; the contract forms when we send the dispatch notice. Occasionally stock runs out between order and picking, in which case we contact you and refund the affected item rather than substituting it without asking. If an item has sold out between your order and picking, we will tell you and refund that line in full.
Prices are shown in US dollars and are the amount charged. Card payments are authorised when the order is placed and captured at dispatch. Where a listing carried the wrong price we will always ask before proceeding.
Materials and contents are listed on every product page and checked against the stock we hold. Small variation in finish and dye lot is normal in small-batch production. If an item is not as described, the returns policy applies and return postage is on us.
We are responsible for delivering what you ordered and for replacing or refunding it if we do not. Where a delay comes from a courier, a customs hold or weather, we cannot promise a date, but we will track the parcel and keep you informed.
These terms may be updated as the shop changes. Significant changes are flagged on this page so returning customers are not caught out. Material changes will be noted at the top of this page rather than applied silently.
The parcel is our responsibility until it reaches you. Until that point, a parcel lost in transit is our problem, not yours.
Ownership of the items transfers when we have received payment in full, including any delivery charge. Where a payment is reversed after dispatch we are entitled to ask for the items to be returned or the value repaid.
An account is optional — you can order as a guest. If you create one, keep the password to yourself, because activity under your credentials is treated as yours until you tell us they have been compromised.
Automated scraping, reusing our product photography elsewhere, attempting to interfere with payment processing, and serial ordering-and-refusing are all outside what this site is for. Where we see it, we stop it.
You are free to link to us and to quote briefly with attribution. Republishing a listing in full, or using our images in another shop, is not covered by that and needs written permission.
Orders can be cancelled up to the moment they leave the warehouse. Once a parcel is on its way, the thirty-day return window takes over.
Complaints are answered by the person who can actually fix them. If the first reply does not resolve it, say so and we will escalate it internally and come back with a decision rather than another holding message.
We contact you at the email address on the order, so keep it current. Write to the address in the footer for anything formal, and allow one business day for a reply.
Questions about this page? Write to [email protected] and we will answer within one business day.