This policy explains what personal information we hold when you shop with us, why we hold it, and what you can ask us to do with it.
We hold two kinds of information: what you tell us (name, address, email, order notes) and what the site records automatically (pages viewed, approximate region, device type). The first is required to send you anything; the second is used in aggregate to see which listings people actually read. We do not ask for information we have no use for.
Order details are used to pick, pack and deliver your order, and to contact you if something about it needs confirming. Email addresses are used for order updates and, only if you opted in, occasional newsletters. We do not sell or rent personal information, and we do not pass it to advertisers.
Cookies here do three jobs: keeping your cart contents while you browse, recording your cookie preference so the banner does not reappear, and measuring which pages are visited. You can clear them at any time from your browser settings, and declining the banner does not stop you ordering.
A small number of service providers handle data on our behalf: the payment provider that processes card transactions, the courier that delivers your parcel, and the email service that sends order confirmations. Card numbers are entered on the payment provider's own interface and never reach our servers, so we could not store them if we wanted to.
We keep order records only as long as we must for tax and accounting, and delete the rest. You can ask us to send you a copy of what we hold, to correct it, or to delete anything that is not part of a required record. Write to the address in the footer and we will answer within a few business days.
Write to our contact address and we will send you a copy of what we hold about you, normally within a week. Corrections are made as soon as we have confirmed the right value: a delivery address that has changed, a name spelled differently, an email you no longer use. There is no charge for a first request, and you do not need an account to make one — the order number from a confirmation email is enough for us to find you.
Where nothing obliges us to keep a record, we delete it on request. Where an accounting rule applies, we explain which part must stay and for how long, then remove everything else.
Nothing automated decides what you are offered or what you pay. The only check of that kind is basic payment screening, and any block it raises is reviewed by a person who can reverse it — ask us and we will explain the reason in plain terms.
Orders are shipped worldwide, so a delivery address may be shared with a courier in another country. Only the name, address and telephone number required for delivery are passed on, and the carrier may not use them for anything else.
Our products are sold to adults, and we do not ask for or knowingly keep information about children. If you think a minor has given us their details, write to us and we will delete them without argument.
This page is the current statement of what we do. If it is revised, the revision appears here rather than in a separate notice, and orders already placed continue to be handled under the policy that applied when they were made.
Questions about privacy go to the address in the footer and are answered by a person, not a ticket queue. If you are not satisfied with our answer, say so in the same thread and it will be looked at again.
Questions about this page? Write to [email protected] and we will answer within one business day.