The four things that tend to worry people about an unfamiliar shop, answered in order.
The card form you see at checkout is hosted by our payment provider, not by us. We see the last four digits and the result, and nothing more.
Only the details needed to send an order are kept, plus the email address you gave us if you subscribed. There is no advertising profile and no data sold to third parties; deletion requests are honoured where accounting rules allow.
Problems get a decision rather than a process. Damaged or incorrect items are returned at our cost, and refunds are processed within three business days of the parcel reaching us.
There is one newsletter and it goes only to people who opted in, with a one-click unsubscribe. If you would rather hear nothing, unsubscribe once and it takes effect immediately; order confirmations will still arrive.
Read what each listing gives you — materials, contents, how it is meant to be used — before you order. Compare the two numbers rather than the size labels, because a medium from one maker is routinely a large from another.
The composition and the care line tell you how something will behave after a few washes: whether it will hold its shape, whether it needs a cool iron, whether it should not go near a tumble dryer at all. We put that on the page because it is the part customers ask about afterwards.
A size that does not work is a straightforward return: thirty days from delivery, unworn with tags on, refunded to the card or account that paid. No argument, no restocking fee.
Photograph it and send the order number, and the return postage is ours. You choose between a replacement and a refund that includes any shipping you paid, and we do not ask you to keep packaging you have already thrown away.
The details needed to deliver your order and nothing more: name, address, email, and a telephone number where the courier requires one. Card numbers are handled by the payment provider, marketing email only goes to people who asked for it, and nothing is sold on.
Use the footer address for anything to do with your details. Replies normally come within one business day, and anything about your data — a copy, a correction, a deletion — is handled over the same address.
Questions about this page? Write to [email protected] and we will answer within one business day.